You must have a Bachelor’s degree or equivalent with a minimum of 7 years of job-related experience, specifically customer service experience in team leadership roles in the aviation industry. You must have thorough understanding of online booking and online payment technologies in the airline industry, experience in airline reservation and ticketing (Amadeus preferred), solid knowledge of core airline customer service systems and it’s applications
and good understanding of the airline distribution model, recent industry developments and airline revenue management principles.
You must be client focused and have good business acumen. You must have proven track record of leading major change. You must be able to work under pressure and able to adapt to a multi-cultural working environment. You need to have strong influencing and negotiation skills as well as ability to manage relationships across all levels within the organisation. Excellent communication skills is a key requirement.