QR14245 - Reservations & Ticketing Agent | Qatar Airways | Muscat
Full Time - Permanent
Middle East | Oman | Muscat
Last date of application:
Welcome to a world where ambitions fly high
From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.
We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.
We offer competitive compensation and benefit packages.
About Your Job:
As a Reservation & Ticketing Agent, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in-person meetings in order to achieve optimal customer satisfaction and achieve annual budget revenue targets
Makes and confirms reservations for passenger
Arranges reservations and routing using timetable, airlines manuals, reference guides, and tariff book.
Perform a proper flight firming check to maximize flight utilization and reduce No shows
Assist mishandled passenger such as NOREC/DNB to reduce passengers complaints
Types requested flight number on keyboard of on-online computer reservation system and scans screen to determine space availability
Issue tickets and PTAs quoting correct fare on to reduce passenger complaints
Advise of changes in flight plan or to cancel or confirm reservation
Maintain inventory of available passenger space on flights
Advise load control personnel and other stations of changes in passenger itinerary to control space and ensure utilization of seating capacity on flights
Control cash flow to ensure that the sales report is closed on time
Initiate and promote QR Product to generate the revenue
Record and process reservations made by phone/ fax/ e-mail
Prepare and execute actions plans, which increase reservation sales and associated business
Develop and maintain a regular pattern of sales calls
And any other task that be assigned from time to time.
You will need a High School Qualification combined with a minimum of two years of job-related experience. You will need a detailed knowledge of a Computerised Reservation System, such as Amadeus. A sound understanding of world geography is required along with fluency in English (written and oral).
Note: you will be required to attach the following:
1. Resume / CV