Current Opportunities

QR13746 - Senior Reservations Agent |Qatar Airways | Karachi

Organisation: Qatar Airways
Job Function: Commercial
Division: Commercial (Division)
Employment Type: Full Time - Permanent
City: South Asia | Pakistan | Karachi
Last date of application: 24-Jan-2017

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

In this role, you will provide a full service-oriented professional reservations and ticketing service to all customers and travel businesses either through telephone calls or in person meetings.  You will achieve optimal customer satisfaction and achieve annual budget revenue targets.

Specific accountabilities include:

  • Making and confirming reservations for passengers, issuing tickets and quoting the correct fares to minimise passenger complains
  • Ensuring calls are answered within three rings and maintain call duration of less than four minutes
  • Ensuring that 95% of calls are answered and that the abandoned call rate is less than 5%.
  • Maximising the number of bookings made in order to achieve departmental targets
  • Maximising customer satisfaction, service excellence and professionalism at all times towards clients
  • Effectively communicating the fares, policies and procedures to passengers by providing accurate information
  • Actioning group requests and staff travel requests as and when required by the Sales Team

 

About You:

To be effective in this role, you will need a minimum of a High School Education combined with a recognized IATA/Airline Basic Tariff Course. 

Two years of experience in a similar role with one year exposure to reservation and ticketing using Amadeus would be ideal.  You will need excellent geographical knowledge, mathematical/calculation skills combined with an excellent telephone manner and superior customer service capability.

English language fluency (written and spoken) is a requirement for this role.

Note: you will be required to attach the following:
1. Resume / CV

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