Current Opportunities

QR13551 - Terminal Duty Manager | Qatar Aviation Services | Doha

Organisation: Qatar Aviation Services
Job Function: Ground Handling
Division: Customer Services - QAS (Division)
Employment Type: Full Time - Permanent
City: Middle East | Qatar | Doha
Last date of application: 02-May-2017

Qatar Aviation Services

Ground support for all airlines at Doha Airport

Qatar Aviation Services (QAS) is responsible for providing ground handling services at Hamad International Airport for Qatar Airways and a host of other airlines serving HIA. This covers everything from porters to baggage handlers/loaders, aircraft cleaners to equipment operators, and drivers to customer service agents.

About Your Job:

In this role you will be required to plan in advance the Qatar Aviation Services (QAS) passenger terminal operations for a smooth and efficient handling of all QAS Customer Airline flights. Namely, you will deploy QAS resources in QAS Handled Operations section with efficiency and effectiveness for ensuring safe on-time performance of all QAS Customers Operations.

You will coordinate with QAS Duty OC Managers and Duty Officers to deploy QAS resources, for ensuring safe on-time performance of all flights. You will coordinate with QAS management, airport authorities, airport agencies and other QAS customer airline(s) for handling exceptional situation(s) in Hamad International Airport.

You will be responsible for performing safety and security spot check on QAS resources - manpower, equipment and facilities as well as passenger terminal facilities which are utilized by QAS for daily operations. You will investigate, conclude and report incident(s) and/or accident(s) involving QAS resources in the passenger terminal as well as instance(s) of service lapse. You will discipline QAS staff including administrative departments and sections, limiting to the authority of a QAS department manager and in the presence of a QAS Human Resource representative if required, for enforcing compliance to QAS Standard Operating Procedures (SOPs), airport’s safety and security regulations in the work shift.

Further, you will be responsible for regularly evaluating the department or teams objectives, plans, procedures and practices and making appropriate changes if needed. You will oversee and supervise employees: direct daily activities, recruit, train, develop and discipline to ensure a high standard of service delivery.

About You:

To be considered in this role you must hold a Bachelor’s Degree or equivalent. You need to be an expert with a minimum of 5 Years of supervisory level experience, in Customer Services role.

Fluency in spoken/written English, with extensive overall knowledge of all areas of airline / airport / customer services operations are essential requirements of the job.

IATA certifications and airline operations training will be highly preferred.

Note: you will be required to attach the following:
1. Resume / CV
2. Copy of Highest Educational Certificate
3. NOC (Qatar Airways Group Employees Only)

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