Current Opportunities

QR11908 - Senior Cargo Customer Services Agent| Qatar Airways | Frankfurt

Organisation: Qatar Airways
Job Function: Cargo
Division: Frankfurt - FRA
Employment Type: Full Time - Permanent
City: Europe | Germany | Frankfurt
Last date of application: 31-Aug-2016

Qatar Airways

Welcome to a world where ambitions fly high

From experienced pilots to dynamic professionals embarking on new careers, Qatar Airways is searching for talented individuals to join our award-winning team.

We take pride in our people—a dynamic and culturally diverse workforce is essential to why we are one of the finest and fastest growing airlines in the world.

We offer competitive compensation and benefit packages.

About Your Job:

As a senior cargo customer service agent you will provide customer service functions such as interaction with Ground Handling Agents (GHAs) on behalf of Qatar Airways (QR) cargo in both import and export matters and with QR cargo sales team. You will secure proper customer service support to enable station to meet and exceed the set cargo targets. You will be responsible to identify needs and improve cargo customer service performance for the local stations. You will re consolidate booking request from agents/customers using QR cargo systems and GHA inputs.

 Key accountability : 

  • Ensure fully compliance at all times of safety and security regulations and procedures.
  • Coordinate with regional stations and Ground Services Agents accurate data is inputted.
  • Coordinate service recovery to protect customer experience.
  • Maintain a close coordination between QR departments and customers by ensuring their shipments are transferred, delivered on time and correct priority is given to shipments.
  • Produce weekly and monthly customer experience related reports.
About You:

You have  minimum of 3 years of experience, at least 2 of them in customer service in the Airline/Forwarder industry. You have a Diploma or Associate Degree or equivalent, have advanced level in MS Office.

It's essential to have good communication skills and,advanced level of English (C1-C2), it's an advantage if you have some knowledge in TACT regulations or Cargo reservations.

Note: you will be required to attach the following:
1. Resume / CV
2. CV

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