QR10825 - Customer Service Representative | Qatar Executive | Doha
Full Time - Permanent
Middle East | Qatar | Doha
Last date of application:
Our vision is to become the leading provider of jet aircraft charter services together with premier aircraft management, maintenance and handling services in the Middle East and around the world.
To be part of this exceptional team we believe in recruiting the finest experienced crew worldwide with extraordinary potential and commitment. With us service excellence is a way of life. WE want to hear from you if you believe you have what it takes to be a part of this elite team.
About the job:
Working as part of a small team, you will ensure the smooth and efficient running of the Qatar Executive ground handling operation. You will provide the highest standard of customer service to premium VIP and VVIP passengers ensuring a memorable and stress-free experience. You will promptly and effectively respond to requests, provide lounge service excellent and ensure work efficiency in the ramp and baggage handling areas.
Specific accountabilities include:
- Liaising with customers and their representatives in an extraordinary manner to ensure premium first class service
- Liaising with Ground Handling team (General Aviation) to ensure a seamless operation
- Ensuring the aircraft has received all services requested
- Providing lounge services to passengers, crew and representatives
- Organising baggage screening and processing with porters
- Liaising with MOI and Security to ensure safe, effective and secure processing of VIP passengers
To be effective in this role, you will need a trade or vocational qualification combined with three years of relevant experience with one year in premium service provision. Prior experience within the aviation industry would be well regarded. You must be fluent in English.
Note: you will be required to attach the following:
1. Resume / CV
2. Recent Full Length Color Photo
3. Copy of Highest Educational Certificate
4. Copy of Passport
5. NOC (Qatar Airways Group Employees Only)